As the weather turns warmer and sales of motorcycle gloves pick up, we were reminded of a particular manufacturing problem that we once had to trouble shoot.
For a powersports brand, consumer complaints were running at nearly 1% of sales on one of their best-selling fingerless glove styles. The challenge was to figure out why, and remedy the situation.
By making three simple manufacturing technique improvements, the return rate was reduced by almost 50% in the 2 years that followed.
Since "quality is job one", we thought it would be instructive to share not only what we did, but what we learned.